15 minute consultations
We allot 15 minutes to every consultation as we find that 10 minutes (as offered by a lot of other vets) is insufficient time to conduct a thorough consultation into your pet’s health.
In addition to our veterinary consultations we also offer nurse clinics. These clinics are, of course, cheaper than seeing a vet and often no charge is made depending on the clinic.
Our dedicated nurses are all fully qualified and are very happy to help with any aspect of pet care.
Nurse clinics operate Monday to Friday and include;
- Insurance advice
- Repeat injections
- Nail clipping
- Bandage and dressing changes
- Parasite control
- Behaviour advice
- Weight checks
- Nutritional advice
- Mobility clinics
Since our recent departure from the EU, the PETS travel scheme is currently in a transitional period.
For the most up to date travel information please refer to the following link click here
The Pet Passport Scheme – otherwise known as the Pet Travel Scheme (PETS) – was introduced so that pets entering or returning to the UK would not need to undergo the usual compulsory 6-month quarantine period to protect against rabies.
Through this scheme, pets are able to travel freely and easily between member countries of the EU and certain eligible non-EU countries. Pets included in the scheme are dogs, cats and ferrets.
Since 1st January 2012, the requirements are firstly for the animal to be microchipped, so that it can be identified, then vaccinated against rabies. The microchip and vaccination can be given during the same appointment. This must be done at least 21 days before the animal is due to leave the UK on a trip to an eligible country. At the time of vaccination they will be issued with a passport.
A waiting period is not required for subsequent entries into the UK.
The rabies vaccine that we use lasts for three years and a booster vaccination must be given before the three years elapse for the passport to remain valid.
Before re-entering the UK all pet dogs must be treated for tapeworm. The treatment must be administered by a vet not less than 24 hours and not more than 120 hours (1-5 days) before the pets scheduled arrival time in the UK, so for trips less than 5 days long, we can administer the worming product and complete the passport for you.
House visits can be arranged should you require one, though it is often easier to treat your pet at the surgery as there are obviously limitations to what treatments can be performed away from the premises. For house visits (unless emergencies) we request a few days notice to enable us to allocate a suitable time. Most visits are late morning or early afternoon.
Should your pet require long term medication we can provide repeat prescriptions. These prescriptions can be requested online click here, or alternatively call 01737 210011. We do ask for at least 24 hours (1 working day) notice in order for the medications to be authorised and dispensed. Your pet will require 6 monthly check ups (3 months for some medications) in order to monitor your pet and their condition.
Microchipping is the placement of a small chip about the size of a grain of rice under the skin of your pet’s shoulder area. This chip has a unique number encoded on it which can be read using a special scanner. This number is registered on a national database where you and your pet’s details are held. We recommend microchipping as the quickest and easiest way to reunite you and your pet should he/she go missing.
Microchipping is a simple procedure that can be performed during a normal consultation without the need for any anaesthetic. Scanners are held at veterinary surgeries, rescue centres and police stations and are carried by all RSPCA Inspectors and local dog wardens.
It is soon to become law that all dogs must be microchipped.
The British Small Animal Veterinary Association endorses the concept of Pet Insurance and Banstead Village Veterinary Surgery strongly recommends pet insurance for all animals. With constant advancement in veterinary medicine and techniques it is inevitable there will be more expensive options available to treating your pets.
There are a wide range of policies available so you should be able to find one suitable for your requirements.
However before you take out insurance there are a few points to consider:
- Be careful to check that the amount of veterinary fee cover is adequate, over time a single illness can cost many hundreds or even thousands of pounds.
- Check that there is no time limit on how long you can claim for each illness. Chronic conditions can go on for life - not just 12 months.
- Check that your pet will still be covered in later years when he or she needs it most and the premium in those years will still represent good value.
- Check how much the excess on each policy is and by how much it changes as your pet gets older.
- Some insurers offer special discounts; pensioners and pet owners with several pets can make savings.
We process numerous insurance claims each week, which we process free of charge. The majority of claims can be processed online, on occasion we may request a signed claim form. Please speak to a member of staff for advice.
Puppy/Kitten Health Checks
It is always advisable to get a new pet checked over by a veterinary surgeon. This particularly applies to puppies and kittens, ideally within a day or two of bringing them home. We charge a reduced consult fee for new puppy and kitten health checks.
1st vaccine appointments for puppies and kittens are usually scheduled as 30 minute appointments so we can thoroughly go through preventative healthcare.
Senior Pet Health Examinations
A touch of grey on the chin or around the muzzle? Once clear eyes now cloudy, or slight stiffness after a lie down? Much like us, older pets get the same common, age-related problems and regular veterinary check-ups can often help to highlight problems early. All your pets should have a health examination with a vet at least once yearly, and for any over 10, twice yearly is probably more appropriate. Blood pressure monitoring, plus blood and urine testing are often used to help highlight any hidden issues and help us keep your aging pets fit and healthy in their twilight years. We also offer regular mobility clinics for those pets with e.g. arthritis issues.
Out of hours
Banstead Village Veterinary Surgery pays for a dedicated out of hours vet to be on call at all times when we are closed. In the case of an emergency please call the usual telephone number on 01737 210011 and listen to the message. You will then be given the telephone number of the veterinary surgeon on call.
We stock a wide range of diets for dogs, cats and rabbits on the premises and we have deliveries every day from our wholesaler so usually within 24 hours we can obtain most diets for your pet. There is a huge amount of choice regarding pet food nowadays and every pet is different, so please speak to us if you would like help choosing a food for your pet.